We are committed to protecting and respecting your privacy and ask that you read this notice carefully. It explains when and why we collect personal data about you, how we use it, the conditions under which we may disclose it and how we keep it secure.

We are InHealth Group and own and operate this website. InHealth Group Limited (“InHealth”) is registered in England & Wales under company number 04620480 and has its registered office at Beechwood Hall, Kingsmead Road, High Wycombe, Bucks HP11 1JL.

Personal data is any information that can be used to identify you. When filling in forms on our website, when contacting us about the provision of our services or use of our website or when you complete surveys for us, we may request, collect and process the following personal data about you:

• name
• contact information (email address and phone number)
• and any other personal data that you provide in connection with your enquiry.

If you give us data on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can:

• give consent on their behalf to the processing of their personal data;
• receive on his/her behalf any data protection notices.

Most of the personal data we process is provided to us directly by you. We may also receive personal data about you indirectly from:

• your GP
• a primary healthcare provider such as a hospital where you have been referred for other healthcare services.

In these cases, you will typically have consented to the sharing of your personal data. We will use your personal data to improve your healthcare pathway. We may share this data with such persons as are necessary to enable your healthcare to be delivered.

Under data protection legislation (including Data Protection Act and EU General Data Protection Regulation (GDPR), we may only process your personal data if one of the following lawful bases applies:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us. (Please refer to “How do you contact us?” below.)

(b) We have a contractual obligation

(c) We have a legal obligation

(d) We have a vital interest

(e) We need it to perform a public task

(f) We have a legitimate interest.

We may monitor and record communications with you (such as telephone conversations and emails) for quality assurance, training, fraud prevention and compliance purposes.

We collect personal data about you so that we can:

• identify you
• manage your enquiry
• improve our services by conducting statistical analysis and research (in this case your data will be anonymised meaning your data will not be identifiable to you).

Your personal data is securely stored on locations which are strictly governed by our data security framework. InHealth is accredited with ISO9001 Quality Management System and ISO27001 Information Security Management Standard.

Data protection legislation prohibits the transfer of personal data to countries outside the European Economic Area (EEA) unless:

• The country in question has been deemed by the European Commission to provide an adequate level of protection for personal data; or
• One of the mechanisms set out in the legislation has been put in place, e.g. where one of the ‘appropriate safeguards’ listed in data protection legislation has been put in place or a specific exception applies.

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies on our website.

Google Analytics uses cookies to collect visitor information, including your IP address from our website. We can then access this information to help us understand how visitors use our site and to improve the website.

If you would like to find out more about cookies, or how you can stop their use in your browser (although please be aware that this may mean that some functions of the site are no longer available to you), please visit www.allaboutcookies.org , or if you would like to view information from Google please visit www.google.com/intl/en/analytics/privacyoverview.html

Under data protection legislation, you have rights including:

• Right of access: you have the right to ask us for copies of your personal data.
• Right to rectification: you have the right to ask us to rectify personal data you think is inaccurate or to complete information you think is incomplete.
• Right to erasure: you have the right to ask us to erase your personal data in certain circumstances.
• Right to restriction of processing: you have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Right to object to processing: you have the right to object to the processing of your personal data in certain circumstances.
• Right to data portability: you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

In order to exercise any of these rights you need to contact us, please refer to “How do you contact us?” below.

If you have reason to complain about how your personal data has been controlled or processed by us, please contact us by email at complaints@inhealthgroup.com.

We shall try to resolve your queries promptly and, if you remain unsatisfied, you have the right to contact the Information Commissioner’s Office at:

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

We may change this Privacy Notice from time to time. You should check this notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

This Privacy Notice was most recently updated in July 2020.

If you have any questions about this privacy notice or the personal data we hold about you or you wish to exercise any of your rights, please contact us on:

Name: Data Protection Officer
Address: Beechwood Hall, Kingsmead Road, High Wycombe, Buckinghamshire HP11 1JL
Phone Number: 01494 560036
Email: dataprotection@inhealthgroup.com